Several problems in the IT systems of British Airways have left passengers facing numerous long flight delays as well as very long queues across different airports on Wednesday.
This came at the peak summer holiday period.
British Airways, owned by the International Airlines Group, issued a statement apologising to its customers for the disruption caused, also stating that its technical team was trying its hardest to solve the problem as quickly as feasibly possible, urging customers to arrive at airports earlier to avoid being disappointed by the long queues.
Several people have reported to numerous media outlets that they have been unable to check-in, with many also posting pictures on social media of them being stuck on a plane for several hours, unable to take off. However, British Airways could not confirm the approximate number of people that have been affected by these IT problems.
British Airways stated that it was experiencing some issues that have been affecting check-in and flight departures, yet the exact cause of this issue remained unclear.
This was not the first time that the airline was hit by IT problems in recent years.
Just over a year ago, the airline had to cancel several flights to Heathrow, Europe’s largest airport, after it encountered several problems in a supplier’s IT system.
In May 2017, the airline had to endure a massive computer system failure due to a problem in its power supply, leaving around 75,000 stranded in the airport.