McDonald’s is currently testing a way to replace human servers with voice-based technology for its drive-through in the United States in the hope that this will reduce congestion and needless panic for the employees.
McDonald’s is implementing this new AI technology with the help of Apprente, a start-up business that McDonald’s acquired earlier on this week.
This voice-based system is currently being tested in various McDonald’s restaurants in North America, with there being plans to expand it to all over the United States.
McDonald’s also stated that such technology could also be used in mobile and kiosk ordering in the near future.
However, this move comes despite there being concerns about workers’ jobs becoming obsolete due to the increasing reliance on automation.
Around the world, up to 20 million jobs in the manufacturing industry alone could be fully replaced by robotic technology by 2030, according to an analysis made by Oxford Economics, a firm that specialises in analytic research.
Due to this, McDonald’s also added that it plans to expand its newly-formed McD Tech team by hiring more engineers and data scientists, all in order to find new ways to make the customer experience better than ever before in its staggering 37,000-plus restaurants all over the world.