Malta International Airport is one of seven airports acquiring the ‘Best Airport in Europe’ award in its size category in the Airport Council International’s prestigious Airport Service Quality (ASQ).
Airports Council International announced the winners on Wednesday following the rating of 346 airports worldwide by more than 650,000 departing passengers throughout 2018.
The main aim of the ASQ awards is to recognise airports that go the extra mile to provide guests with excellent service and outstanding terminal facilities.
While 2016 and 2017 saw MIA come in third and second place respectively, an all-time high passenger satisfaction score for 2018 pushed the airport to the top rank of a group consisting of 35 peers, each hosting between five and 15 million passengers annually.
“At a time when the customer experience is becoming an increasingly important aspect of what a business has to offer, it is extremely rewarding to see that our passengers have once again expressed their satisfaction with the service delivered as they travelled through our airport, leading us to win the coveted Best Airport in Europe award,” MIA’s CEO Alan Borg said.
At 4.37, MIA’s overall passenger satisfaction score during peak season, stretching from July until September 2018, was significantly higher than the European average of 3.98. The airport achieved particularly high passenger scores on indicators including courtesy of airport staff, terminal cleanliness, and its La Valette lounges.
The other Best Airport in Europe awards went to airports in the United Kingdom, Spain, Portugal, Norway, Russia, and Iceland.