Payments through the branch network currently processed at a fee of EUR 30 per payment
The situation appears to have become dire for Bank of Valletta after last week’s hack which cost the bank EUR 13 million.
Sources who spoke to this news portal on condition of anonymity said that the bank is currently not processing any foreign currency payments. The reason for this is still unclear. Later on it was clarified that non-SEPA payments are being processed from the bank’s branch network at a cost of EUR 30 per payment. However it seems that non-EURO inward payments are still not being processed.
In a statement issued in the evening, Bank of Valletta said that it is pleased to announce that its third-party payment services outside the Euro area are being reactivated from its branch network and will endeavor to have them fully operational by Monday.
The Bank said that in the meantime, it is working to also reinstate these payments through Internet Banking. As previously communicated, the Bank’s Euro area payments were activated last week and are operational through all BOV channels in the normal manner.
The statement said that over the past days, bank employees focused their efforts on restoring normal service, as well as on clearing up backlogs which accumulated due to the incident. The Bank’s operations are now close to normal. Payments of salaries, social benefits and pensions, both local and international, are proceeding as usual and the bulk payment functionality, on the Bank’s internet banking, has also been reinstated.
Additionally the bank stated that the cyber incident is currently the subject of a Criminal Inquiry before the Court of Magistrates of Malta. It said that the bank would like to thank its esteemed customers, various entities, the general public as well as its employees for their constant and invaluable support. Any queries should be directed to firstname.lastname@example.org or + 35621312020.
Other sources also said that so far, efforts to retrieve some of the funds stolen in the hack have been unsuccessful.
It also seems that the bank is not processing any payments that are coming from
Additionally it also seems that loans made from one BOV account to another are not permitted anymore. Another reader who contacted this portal explained that he conducted all the formalities to purchase a property in Malta financed by his friend who was going to wire the money directly to his BOV account. However, at the last minute he was told that this was not possible and he had to go through another bank (in this case, REVOLUT was suggested) before receiving the money.