DHL Express, the world’s leading international express services provider, has taken a strategic decision to focus the activities of its Malta operation solely on Time Definite International (express) deliveries, reinforcing its commitment to ensure its parcels and documents are delivered on time.
“Our express business is growing, and we want to focus on the cross-border e-commerce opportunities,” Charles Schiavone, Country Manager of DHL Express, said. “We will dedicate our resources on Express Services and achieve growth through quality.”
As the company gears up to the forthcoming seasonal peak, Mr Schiavone is keen to ensure the amount of successfully delivered shipments grows even higher. This service promise is backed by a further strengthening of the On Demand Delivery infrastructure through strategically placed automated DHL Parcel Lockers, that are highly popular with its clients and can be accessed 24×7.
DHL Express Malta has plans for five new Parcel Lockers in localities around Malta, including Mellieha, Zabbar, Zebbug and Zejtun, taking the total to 13. Additionally, another three add-on units will increase capacity to existing Lockers. This will ensure that customers will have a broader range to choose their preferred hi-tech unit.
“We have seen our shipments growing by 20% in the first six months of this year and we expect a similar increase in inward e-commerce business towards the end of the year,” Mr Schiavone said.
DHL Express Malta also plans to double the size of its facility in Luqa by the end of next year.